Senior Construction Service Technician

Construction Service Technician is responsible for installation and start-up of new and existing commercial, industrial and residential systems.


  • Position Title: Senior Construction Service Technician
  • Reports to: Controls & Systems Integration Manager
  • Department: Construction
  • Supervisory Responsibilities: None
Position Duties:
  • Available by phone from 6am to 4pm for scheduling and check-out. Field hours are from 7:00 am to 3:30 pm Monday through Friday. Available to work overtime as needed to meet project schedule deadlines.
  • Coordinate and communicate daily with the CSIM to ensure completion of daily work duties and follow through with additional material and tool requisitions to complete the assigned work.
  • Responsible to verify all rough-in items are complete before walls and ceilings are complete. The Senior Construction Service Technician is also responsible for terminating wiring at controls and equipment.
  • Responsible for mechanical start-up and check-out and has the ability to properly troubleshoot any mechanical defects. The Senior Construction Service Technician should be capable of making repairs as needed. The Senior Construction Service Technician shall turn in all start-up sheets during or following project completion.
  • The Senior Construction Service Technician is capable of running and completing service warranty calls in a timely and efficient manner. The Senior Construction Service Technician’s paperwork should be clear, complete and written in a way the customer will be able to understand. The Senior Construction Service Technician must be capable of communicating well with the customers and offering their expertise during owner training. The Senior Construction Service Technician must be capable of teaching these characteristics this to the Junior Construction Service Technicians and setting the example for them.
  • Provide support to the demand service team as needed.
  • Responsible for the mechanical quality control of the whole project including point to point check out and project close-out documents.
  • Responsible for mentoring, training, and assisting with the training needs of the Company and the Rogers & Sons Technicians. The Senior Construction Service Technician will follow and hold all Rogers & Sons Employees and themselves accountable to all the policies, procedures, and standards of the company on a daily basis.
  • Responsible for showing up and actively participating in all mandatory training classes provided by Rogers & Sons.
  • Responsible for adhering to the dress code and ensuring all Technicians adhere to the same Rogers & Sons service dress code.
  • The Senior Construction Service Technician will be able to manage their Company vehicle inventory accurately and maintain a presentable vehicle.
  • Other duties as assigned.
Performance Markers:
  • Training of field personnel to strengthen support for the department.
  • Projects coming in under budgeted service hours and under material estimates.
  • Quality of work and paperwork delivered to end user (Example: CSIM and office).
  • Amount of warranty call backs for assigned projects.
  • Customer satisfaction feedback.
Position Qualifications
  1. Education:
    • Minimum of High School diploma or GED
    • Completion of HVAC trade school preferred.
    • EPA 608 I & II preferred.
  2. Experience:
    • Minimum 6-8 years’ experience in the HVAC industry with advanced Troubleshooting abilities
    • Advanced understanding and use of hand tools, power tools and heavy machinery.
    • Computer skills.
    •  Internet search skills required to find necessary information relating to equipment information.
  3. Abilities:
    • Ability to train and coach Junior Construction Service Technicians on proper industry processes
    • Proficient in Hydronics, Gas Heating, Air Conditioning, make up air units, exhaust systems, and electrical wiring diagrams.
    • General knowledge of VRF systems, BAS controls, and water source heat pumps.
    • Ability to learn new equipment and technology on the go
  4. Working Conditions and Physical Requirements:
    • Extreme hot or cold environments with the potential of rain, snow, and high wind.
    • Work space could be limited to tight and belly crawl accessible to walking on trusses in attics. Heights are guaranteed and the need to work from ladders and power operated lifts. Work around high and low voltage power sources. Equipment encased in sharp metal boxes.
    • You will encounter and be around extreme hot and extreme cold systems and equipment. Working around and sometimes with highly flammable or sometimes corrosive chemicals.
    • Job requires safe and clear headed thinking. Heavy lifting, rigging and cranes are likely to be used.
  5. Characteristic Competencies
    • Self-Management
      • Safety and Family
        • Observes safety policies and procedures: We Are Safe First
        • Determines appropriate action beyond guidelines and reports potentially unsafe conditions
        • Uses equipment, materials and PPE properlyLeadership
      • Leadership
        • Exhibits confidence in self and others
        • Accepts feedback from others and gives appropriate feedback and recognition
        • Inspires respect, trust and inspires others to fulfill the RSI Family Vision
    • Dependability
      • Is consistently at work and on time
      • Dresses appropriately for the position and keeps self well groomed
      • Commits to long hours of work when necessary to reach goals
      • Completes tasks on time or notifies appropriate person
      • Takes responsibility for own actions and asks for and offers help when needed
    • Quality
      • Demonstrates accuracy and thoroughness
      • Looks for ways to improve and promote quality by applying feedback given
    • Intellectual
      • Job Knowledge
        • Competent in required job skills and knowledge and exhibits the ability to learn and apply new skills
        • Shares expertise with others and keeps technical skills up to date
        • Uses resources effectively and efficiently
        • Requires minimal supervision with an attention to detail
      • Problem Solving
        • Identifies and resolves problems in a timely manner while offering alternative solutions when encountering challenges
        • Encourages open communication and exhibits sound and accurate judgment
        • Displays willingness to make decisions and adapts to changes in the work environment
      • Interpersonal
        • Customer Service
          • Manages difficult or emotional customer situations by exhibiting active listening and comprehension
          • Responds promptly to customer needs by meeting commitments
          • Establishes and maintains effective relations, relationships matter
          • Expresses and understands ideas and thoughts verbally and in written form
        • Teamwork
          • Balances team and individual responsibilities
          • Contributes to building a positive team spirit
          • Supports everyone’s efforts to succeed
      • Organization
        • Cost Consciousness
          • Understands business implications of decisions and contributes to profits and revenue
          • Works within approved budgets by developing and implementing cost saving measures that align with strategic goals including material purchasing efficiencies and labor time management
          • Conserves organizational resources
          • Follows policies and procedures
          • Supports organization’s goals and values

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