Junior Service Technician

The Junior Service Technician is responsible for supporting the Senior Technicians in performing diversified duties to troubleshoot, diagnose, and repair HVAC equipment; and, to maintain the equipment according to safety, predictive, and proactive maintenance standards.


  • Position Title: Junior Service Technician
  • Reports to: Service Manager
  • Department: Service
  • Supervisory Responsibilities: None
Position Duties:
  • Available Monday through Friday as job demands. On-call is based on a rotation schedule. Available to work overtime as needed to meet needs and deadlines.
  • Able to complete a Planned Maintenance to RSI standards on packaged rooftop units up to 20 tons, boilers up to 1.5M BTU, split systems, heat pumps, humidifiers and any equipment currently being service under the Planned Maintenance contract.
  • Responsible for diagnosing and fixing basic comfort heating and cooling equipment.
  • The Junior Service Technician should be capable of making repairs as needed upon approval by Service Manager.
  • The Junior Service Technician’s paperwork should be clear, complete and written in a way the customer will be able to understand. This includes PM Checklists and notes on timecard.
  • The Junior Service Technician will be able to manage their Company vehicle inventory accurately and maintain a presentable vehicle (if applicable).
  • The Junior Service Technician will follow and hold all Rogers & Sons Employees and themselves accountable to all the policies, procedures, and standards of the company on a daily basis.
  • Responsible for showing up and actively participating in all mandatory training classes provided by Rogers & Sons.
  • Responsible for adhering the Rogers & Sons service dress code.
  • Other duties as assigned.
Performance Markers:
  • Completion of PM services and repairs in budgeted amount of time.
  • Additional work order generation based on PM pull through opportunities.
  • Quality of work and paperwork delivered to end user including daily time reporting, quality of WO notes and required checklists.
  • Customer feedback.
  • Troubleshooting ability with minimal callbacks.
  • Management and effective use of truck inventory.
Position Qualifications
  1. Education:
    • Minimum of High School diploma or GED
    • Completion of HVAC trade school preferred.
    • EPA 608 Certification.
  2. Experience:
    • Minimum 1-3 years’ experience in the HVAC industry.
    • General understanding and use of hand tools, power tools and heavy machinery.
    • Internet search skills required to find necessary information relating to equipment information.
  3. Abilities:
    • Ability to communicate and enforce Rogers & Sons Policies and Procedures.
    • Understanding and general knowledge of Hydronics, Gas Heating, Air Conditioning, heat pumps, Chillers, boilers, VRF, cooling towers, medium temp refrigeration, make up air units, exhaust systems, principles of air flow and duct sizing, electrical, wiring diagrams, BAS controls, and proper planned maintenance.
    • Ability to learn new equipment and technology on the go.
  4. Working Conditions and Physical Requirements:
    • Extreme hot or cold environments with the potential of rain, snow, and high wind.
    • Work space could be limited to tight and belly crawl accessible to walking on trusses in attics. Heights are guaranteed and the need to work from ladders and power operated lifts. Work around high and low voltage power sources. Equipment encased in sharp metal boxes.
    • You will encounter and be around extreme hot and extreme cold systems and equipment. Working around and sometimes with highly flammable or sometimes corrosive chemicals.
    • Job requires safe and clear headed thinking. Heavy lifting, rigging and cranes are likely to be used.
  5. Characteristic Competencies
    • Self-Management
      • Safety and Family
        • Observes safety policies and procedures: We Are Safe First
        • Determines appropriate action beyond guidelines and reports potentially unsafe conditions
        • Uses equipment, materials and PPE properly
      • Leadership
        • Exhibits confidence in self and others
        • Accepts feedback from others and gives appropriate feedback and recognition
        • Inspires respect, trust and inspires others to fulfill the RSI Family Vision
    • Dependability
      • Is consistently at work and on time
      • Dresses appropriately for the position and keeps self well groomed
      • Commits to long hours of work when necessary to reach goals
      • Completes tasks on time or notifies appropriate person
      • Takes responsibility for own actions and asks for and offers help when needed
    • Quality
      • Demonstrates accuracy and thoroughness
      • Looks for ways to improve and promote quality by applying feedback given
    • Intellectual
      • Job Knowledge
        • Competent in required job skills and knowledge and exhibits the ability to learn and apply new skills
        • Shares expertise with others and keeps technical skills up to date
        • Uses resources effectively and efficiently
        • Requires minimal supervision with an attention to detail
      • Problem Solving
        • Identifies and resolves problems in a timely manner while offering alternative solutions when encountering challenges
        • Encourages open communication and exhibits sound and accurate judgment
        • Displays willingness to make decisions and adapts to changes in the work environment
      • Interpersonal
        • Customer Service
          • Manages difficult or emotional customer situations by exhibiting active listening and comprehension
          • Responds promptly to customer needs by meeting commitments
          • Establishes and maintains effective relations, relationships matter
          • Expresses and understands ideas and thoughts verbally and in written form
        • Teamwork
          • Balances team and individual responsibilities
          • Contributes to building a positive team spirit
          • Supports everyone’s efforts to succeed
      • Organization
        • Cost Consciousness
          • Understands business implications of decisions and contributes to profits and revenue
          • Works within approved budgets by developing and implementing cost saving measures that align with strategic goals including material purchasing efficiencies and labor time management
          • Conserves organizational resources
          • Follows policies and procedures
          • Supports organization’s goals and values

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