The Service Technician responsible for assessment and repair of all types of HVAC equipment and controls.

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• Position Title: Service Technician
• Reports to: Service Manager
• Department: Service
• Supervisory Responsibilities: None

Position Duties:

• Available Monday through Friday as job demands. Available to work overtime and take on call duties as required.
• The Service Technician is capable of running and completing service calls in a timely and efficient manner on all types of HVAC equipment and controls.
• The Service Technician’s paperwork should be clear, complete and written in a way the customer will be able to understand and see the benefit provided. The Service Technician must be capable of communicating well with the customers and offering them expertise and advice that benefit the customer’s needs including equipment repairs, efficiency upgrades, PM’s, etc.
• Responsible for completing field estimates for the Service Manager and the Service Technician should know and understand how the field quotes and PM estimates are compiled and completed.
• Coordinate and communicate daily with the Service Dispatcher to ensure completion of all assigned work orders and follow through of any additional service quotes.
• The Service Technician should be able to manage their truck inventory accurately and maintain a presentable van.
• Responsible for adhering to the dress code and ensuring all Technicians adhere to the same Rogers & Sons service dress code.
• Other duties as assigned.

Performance Markers:

• Project completion within budgeted service hours.
• Quality of work and paperwork delivered to end user (Customer) and Dispatcher.
• Amount of call backs within acceptable norms.
• Customer satisfaction feedback.

Position Qualifications

1. Education:
   • Minimum of High School diploma or GED
   • Completion of HVAC trade school or equivalent experience..
   • EPA 608 I & II preferred.
2. Experience:
   • Minimum 6-8 years’ experience in the HVAC industry with a Senior Tech rating 
   • Troubleshooting abilities.
   • Computer skills including: MSI and Adobe Fill & Sign.
   • Internet search skills are required to find necessary information relating to equipment information.
3. Abilities:
   • Ability to adhere to Rogers & Sons Policies and Procedures.
   • Proficient in Hydronics, Gas Heating, Air Conditioning, heat pumps, Chillers, boilers, VRF, cooling towers, medium temp refrigeration, make up air units, exhaust systems, principles of air flow and duct sizing, electrical, wiring diagrams, BAS controls, and proper planned maintenance
   • Ability to understand and train on new equipment and to learn and adapt to technology on the go.
4. Working Conditions and Physical Requirements:
   • Extreme hot or cold environments with the potential of rain, snow, and high wind.
   • Work space could be limited to tight and belly crawl accessible to walking on trusses in attics. Heights are guaranteed and the need to work from ladders and power-operated lifts. Work around high and low voltage power sources. Equipment encased in sharp metal boxes.
   • You will encounter and be around extreme hot and extreme cold systems and equipment. Working around and sometimes with highly flammable or sometimes corrosive chemicals.
   • Job requires safe and clear-headed thinking. Heavy lifting, rigging and cranes are likely to be used.
5. Characteristic Competencies
   • Self-Management
     • Safety and Family
       • Observes safety policies and procedures: We Are Safe First
       • Determines appropriate action beyond guidelines and reports potentially unsafe conditions
       • Uses equipment, materials and PPE properly
     • Leadership
       • Exhibits confidence in self and others
       • Accepts feedback from others and gives appropriate feedback and recognition
       • Inspires respect, trust and inspires others to fulfill the RSI Family Vision
   • Dependability
     • Is consistently at work and on time
     • Dresses appropriately for the position and keeps self well-groomed
     • Commits to long hours of work when necessary to reach goals
     • Completes tasks on time or notifies appropriate person
     • Takes responsibility for own actions and asks for and offers help when needed
   • Quality
     • Demonstrates accuracy and thoroughness
     • Looks for ways to improve and promote quality by applying feedback given
   • Intellectual
     • Job Knowledge
       • Competent in required job skills and knowledge and exhibits the ability to learn and apply new skills
       • Shares expertise with others and keeps technical skills up to date
       • Uses resources effectively and efficiently
       • Requires minimal supervision with an attention to detail
     • Problem Solving
       • Identifies and resolves problems in a timely manner while offering alternative solutions when encountering challenges
       • Encourages open communication and exhibits sound and accurate judgment
       • Displays willingness to make decisions and adapts to changes in the work environment
     • Interpersonal
       • Customer Service
         • Manages difficult or emotional customer situations by exhibiting active listening and comprehension
         • Responds promptly to customer needs by meeting commitments
         • Establishes and maintains effective relations, relationships matter
         • Expresses and understands ideas and thoughts verbally and in written form
       • Teamwork
         • Balances team and individual responsibilities
         • Contributes to building a positive team spirit
         • Supports everyone’s efforts to succeed
     • Organization
       • Cost Consciousness
         • Understands business implications of decisions and contributes to profits and revenue
         • Works within approved budgets by developing and implementing cost saving measures that align with strategic goals including material purchasing efficiencies and labor time management
         • Conserves organizational resources
         • Follows policies and procedures
         • Supports organization’s goals and values

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